Return Policy

We want you to be satisfied with your purchase from MELIRINCO. This Return Policy explains the conditions and procedures for returns, refunds, and claims for incorrect, damaged, or defective merchandise.

Different return rules apply to standard retail orders and to orders purchased through a MELIRINCO Price Quote, including bulk, wholesale, and volume-discount orders. Please review the applicable terms below before completing your purchase.

Standard Retail Orders

Return Period

Return requests for standard retail orders must be submitted within 30 days of delivery.

Return Conditions

To be eligible for a return, merchandise must be in new and resalable condition. Items must be unworn and unused and must include the original shoe box or other original packaging, tags, accessories, and any other materials included with the purchase.

Items showing signs of wear or use, damage occurring after delivery, alteration, missing tags, missing accessories, or missing or damaged original packaging may not qualify for a refund.

Trying footwear on indoors for fit is permitted as long as the merchandise remains in new and resalable condition.

How to Request a Return

To request a return, go to Returns & Orders on our website and select Start a Return to complete the Return Request Form.

Please provide the requested information, including your name, email address, phone number, order number, the item(s) you wish to return, and the reason for the return.

For each item being returned, provide the product name, size, and quantity. If you are returning more than one item from the same order, please identify each item separately.

You may use the Additional Details field to provide any other information that may help us process your request.

Submitting a Return Request Form does not automatically approve a return. Please do not ship merchandise back until you receive return instructions from MELIRINCO.

Return Approval and Shipping

We will review your return request and contact you by email with further instructions.

For an approved standard retail return, MELIRINCO will provide return instructions and, when applicable, a prepaid return shipping label at no cost to the customer.

Please use the return label and instructions provided with your approval. Merchandise sent back without prior authorization may be refused or may experience processing delays.

Incorrect, Damaged, or Defective Items

Please inspect your order promptly after delivery.

If you received an incorrect item, incorrect size or quantity due to an error by MELIRINCO, or if merchandise arrived damaged or has a manufacturing defect, please submit a Return Request as soon as possible and describe the problem.

We may request photographs of the merchandise, packaging, shipping label, or other reasonable documentation needed to review the claim.

For an approved claim resulting from an error by MELIRINCO or qualifying damaged or defective merchandise, MELIRINCO will provide appropriate instructions and cover authorized return shipping when a return is required.

Price Quote, Bulk, LOTs, Wholesale & Volume-Discount Orders

Final Sale

All orders purchased through a MELIRINCO Price Quote, including bulk, LOTs, wholesale, reseller, and volume-discount orders, are considered FINAL SALE, except for qualifying incorrect, damaged, or defective merchandise as described below.

These orders are not eligible for return or exchange because of:

• change of mind or buyer preference;

• incorrect size selection by the buyer;

• color, style, model, or product preference;

• ordering an incorrect quantity;

• excess or unsold inventory;

• inability to resell the merchandise;

• changes in customer demand or market conditions;

• lower-than-expected resale performance; or

• any other reason that is not the result of an error by MELIRINCO or a qualifying defect or damage.

The buyer is responsible for carefully reviewing all products, models, sizes, colors, quantities, prices, and other order details before accepting a MELIRINCO Price Quote and completing payment.

Acceptance of a Price Quote constitutes the buyer's confirmation that the products and order details shown in the Price Quote have been reviewed and accepted.

Exceptions for MELIRINCO Errors, Damage, or Defects

For Price Quote, bulk, wholesale, reseller, and volume-discount orders, MELIRINCO will consider claims only for affected merchandise when:

• MELIRINCO shipped a product different from the product specified in the accepted Price Quote;

• MELIRINCO shipped an incorrect size, color, or quantity;

• merchandise has a verified manufacturing defect; or

• merchandise arrived damaged and the damage is determined to be the responsibility of MELIRINCO.

A buyer's own incorrect selection of a size, model, color, quantity, or other product option is not considered an error by MELIRINCO.

Claims Affecting Only Part of a Bulk or Price Quote Order

If an approved issue affects only part of a Price Quote, bulk, wholesale, reseller, or volume-discount order, any replacement, refund, credit, or other remedy will apply only to the affected item(s).

For example, if three items in a fifty-item order have a qualifying defect, the claim applies to those three items only. The remaining merchandise continues to be Final Sale and is not made returnable because of an issue affecting other items in the order.

The buyer may not return unaffected merchandise as part of a claim involving individual incorrect, damaged, or defective items.

Reporting Problems With Price Quote or Bulk Orders

Claims involving incorrect, damaged, or defective merchandise should be submitted promptly after delivery through our Return Request process.

Please identify the affected item(s), quantity, and nature of the problem. MELIRINCO may require photographs, packaging information, shipping information, serial or product information where applicable, or other reasonable documentation necessary to verify the claim.

Do not return merchandise until MELIRINCO has reviewed the claim and provided return instructions.

If a return is required for an approved claim resulting from a MELIRINCO error or qualifying damage or defect, MELIRINCO will cover the authorized return shipping cost.

Refunds

Once authorized returned merchandise is received, MELIRINCO will inspect it and notify you regarding the status of the refund.

If a return or claim is approved after inspection, the applicable refund will generally be processed to the original payment method within 7 days.

If only part of an order qualifies for a refund, the refund will apply only to the approved affected item(s).

After MELIRINCO processes a refund, your bank, credit card issuer, or payment provider may require additional time for the refund to appear in your account.

Original shipping or delivery charges, if any, are generally non-refundable unless the refund results from an error by MELIRINCO, qualifying damaged or defective merchandise, or otherwise required by applicable law.

Restocking Fees

MELIRINCO does not charge a restocking fee for approved standard retail returns or approved returns resulting from a MELIRINCO error or qualifying damaged or defective merchandise.

Price Quote, bulk, wholesale, reseller, and volume-discount orders remain subject to the Final Sale provisions above and do not become returnable by payment of a restocking fee.

Exchanges

MELIRINCO does not offer direct exchanges for standard retail orders.

If you need a different size, color, or product, please return the eligible original item in accordance with this Return Policy and place a new order for the desired item.

Price Quote, bulk, wholesale, reseller, and volume-discount orders are not eligible for exchanges based on buyer preference or buyer selection errors. MELIRINCO may provide a replacement when appropriate for an approved claim involving an incorrect, damaged, or defective item.

Abuse of the Return Process

MELIRINCO reserves the right to refuse returns or claims that do not comply with this Return Policy, including merchandise that has been worn, used, altered, damaged after delivery, returned without authorization, or submitted under materially false or misleading information.

Nothing in this Return Policy limits any rights or remedies that cannot legally be waived or excluded under applicable law.

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International Returns
Melirinco accepts eligible international returns within 30 days of delivery, subject to the conditions below.
All International Returns — Return Shipping
For all international returns, the customer is initially responsible for arranging and paying for return shipping.
This rule applies to all international orders regardless of the original shipping method, the amount paid for original shipping, or whether the original order qualified for free shipping.
Melirinco does not provide prepaid international return shipping labels. All international returns must first be shipped back at the customer’s expense.
International returns must be sent using a trackable shipping service. Customers must retain the tracking information, shipping receipt, and proof of the actual amount paid for return shipping until the return has been completed.
The customer is responsible for the returned merchandise until it is delivered to Melirinco.
Return Eligibility
Returned merchandise must be unworn, unused, unaltered, and in its original condition. Shoes must be returned with the original shoe box, packaging, tags, accessories, and other materials included with the order, where applicable.
The merchandise returned must be the same merchandise originally shipped by Melirinco.
Damaged, Defective, or Incorrect Items
If you believe that you received an item that was damaged, defective, or incorrectly shipped, please contact Melirinco before returning the merchandise.
Melirinco may request photographs, video, or other information reasonably necessary to identify the merchandise and evaluate the reported issue. This may include photographs of both shoes, soles, product labels, size and model information, the reported damage or defect, the original packaging, and the shipping label.
Photographs, videos, or other information submitted by the customer do not by themselves constitute confirmation of a defect, damage, or error by Melirinco.
Even when a customer reports a damaged, defective, or incorrect item, the customer is initially responsible for arranging and paying for international return shipping.
Once the returned merchandise is received, Melirinco will inspect the item and determine whether the reported issue is confirmed.
If Melirinco Is Responsible
If inspection confirms that the item was defective, was damaged before or during delivery, or that Melirinco shipped an incorrect item, Melirinko will refund the applicable purchase price of the returned merchandise and reimburse the customer for reasonable return shipping costs actually paid by the customer.
Proof of the actual return shipping expense is required for reimbursement.
Customers should not use unusually expensive, expedited, express, premium, or other higher-cost return shipping services unless specifically authorized by Melirinco in advance. Reimbursement may be limited to a reasonable cost for trackable return shipping for the applicable package and destination.
If Melirinco Is Not Responsible
If the return is due to size, fit, personal preference, a change of mind, or another reason that is not the result of an error, defect, or damage attributable to Melirinco, the customer remains responsible for all return shipping costs.
If the merchandise otherwise meets the requirements of this Return Policy, the applicable purchase price of the returned merchandise will be refunded after the merchandise is received and inspected.
Return shipping costs will not be reimbursed when Melirinko is not responsible for the reason for the return.
Returned Merchandise That Does Not Match the Claim
The merchandise returned must be the same merchandise originally shipped by Melirinco.
If the returned merchandise is materially different from the merchandise originally shipped, has been substituted, or does not correspond to the approved return request, Melirinco may deny the refund to the extent permitted by applicable law.
If inspection does not confirm the reported defect, damage, or shipping error, return shipping costs will not be reimbursed.
Merchandise showing signs of wear, use, alteration, damage occurring after delivery, or conditions inconsistent with the reported issue may not qualify for a full refund, subject to applicable law.
Refunds
Refunds are generally processed only after the returned merchandise has been received and inspected.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank, card issuer, payment provider, and country.
Customs Duties, Taxes, and Import Fees
Customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country or carrier, unless specifically stated otherwise at checkout.
These charges are generally not refundable by Melirinco.
If an international shipment is refused, unclaimed, abandoned, or returned because the customer did not pay applicable customs duties, taxes, brokerage fees, or other import charges, any shipping, return shipping, customs, carrier, handling, or related charges incurred by Melirinco may be deducted from any refund to the extent permitted by applicable law.
Refusing to accept an international shipment does not automatically constitute an approved return.
Return Authorization
Customers must contact Melirinco before returning an international order and follow the return instructions provided.
Sending merchandise back without prior authorization does not guarantee that the return will be accepted or that any shipping expenses will be reimbursed.
Consumer Rights
Nothing in this International Returns Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

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Questions About a Return

If you have questions about a return, a Price Quote order, or an existing return request, please contact us at:

support@melirinco.com